Terms and Conditions
Payment & Shipping
We offer one postage charge for any value order. £4.99 for UK and Scotland. £29.99 for Ireland. Items are sent via City Link Courier. 48 hour delivery guaranteed with the exception of Friday/Saturday Order.
Ordering & Payment
We accept Visa, Mastercard & American Express credit cards and Visa Delta, Visa Electron, Switch and Solo debit cards via Google Checkout, Paypal, Payoffline and Personal Cheque. Please note that cheques must clear before orders can be shipped and should be denominated in Pounds Sterling, drawn on a UK bank and made payable to 'Ann Stringer'.
Despatch & Delivery
The majority of our deliveries made in the UK & Irish Republic are by City Link insured courier. From time to time we may elect to despatch smaller goods by Royal Mail recorded delivery. In both cases a signed for service is used, and requires someone to be at the designated shipping address to receive the delivery. We are more than happy to deliver goods to a work address, providing you inform the receiving party of the designated delivery.
When ordering from the Scottish Highlands, Northern Ireland, Irish Republic and UK Islands please allow a couple of extra days delivery time. At this we are unable to offer delivery to PO Box numbers and BFPO addresses. During times of peak seasonal demand (for example Valentine's Day, Mother's Day, Father's Day, but especially at Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.
Terms & Conditions Of Sale
These Terms & Conditions, together with the Particulars set out, supersede any Terms & Conditions previously in use, they are based upon English, Scottish & Irish Law, with any disputes being resolved by the Courts of England. The purchase of any goods from this website constitues your agreement to the terms & conditions set out below.
1. The term "Supplier" means FM Fragrance (FM Group), the term "Purchaser" refers to the Buyer throughout these Terms & Conditions.
2. The Supplier reserves the right to "Title of the Goods" until payment is made in full.
3. No alteration of these Terms & Conditions can be made, unless they are agreed in writing by both parties.
4. All Prices quoted are those set out in the "Suppliers" quotation, but excludes "Delivery Charges" to either one or multiple locations, or unless otherwise stated.
5. Payment Terms:
a. Payment is strictly required to be made in advance of dispatch of the goods.
b. Payment could be made by credit card, debit card via Paypal, Nochex, and Personal Cheque.
6. Deliveries:
a. For the majority of purchases, an insured courier delivery service is used. For smaller items Royal Mail recorded delivery will be used.
b. All deliveries made to the "Purchaser" should be checked thoroughly before signing for. Failure to complete the checking of the Goods Delivered and the reporting of any such Shortages or Damages, would be deemed by the "Supplier" that the Goods have been accepted by the "Purchaser" complete and unharmed.
c. All Damages or Shortages, should be reported to the "Supplier" within 24 Hours and in writing.
d. Under certain circumstances and out-with the control of the "Supplier" in particular when Goods are sourced from a third party Manufacturer or other Supplier, delays may occur, when and if this event does happen, the "Supplier" will notify the "Purchaser" as soon as it is reasonable, that there will be a delay in delivery.
7. You are enitled to a 30 day money back guarantee provided the bottles have not been opened. We guarantee that all fragrances in full size bottles are exactly the same as our samples.
Returns will not be accepted once bottle is opened.
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